FAQ

No, we are an online-only retailer. To help you evaluate our products before placing an order, we offer sample doors so you can see the color, finish, and craftsmanship firsthand.

We carry J&K Cabinetry, a premium Ready-to-Assemble (RTA) cabinet brand. We offer competitive online pricing and a price match guarantee on qualifying competitor offers.

We want you to shop with confidence. If you find a lower advertised price on the same cabinet collection from another reputable online retailer, we'll match the price and beat it by up to 5%

How It Works

To qualify, the competitor's product must meet all of the following requirements:

• Be the same manufacturer and cabinet collection.
• Be sold by a verified, reputable retailer.
• Be currently advertised and available for purchase.
• Include all applicable shipping charges and fees when comparing prices.

If your request qualifies, we'll match the competitor's total price and beat it by up to 5%.

30-Day Price Match Guarantee

Our Price Match Guarantee is valid for 30 days after your order is placed.

• The 30-day period begins at 12:01 AM (PST) on the day after your order is submitted.
• It expires at 11:59 PM (PST) on the 30th day.
• Requests submitted after the 30-day period are not eligible.

Important Terms & Conditions

• Website promotions are excluded. We cannot match prices if the lower price is due to a limited-time sale or promotion on our own website.
• Orders already shipped or prepared for shipment cannot be canceled without any applicable manufacturer restocking fees.
• The price comparison is based on the competitor's final total price, including shipping and any required fees.
• Many cabinet lines may look similar but are not the same product. We reserve the right to determine whether the competitor's cabinets are identical in manufacturer, collection, construction, finish, and specifications.
• We only match prices from authorized and reputable retailers. We do not match prices from websites that cannot be verified or appear fraudulent, including sites without valid contact information or customer support.

Yes. Our cabinets feature solid wood doors and face frames, along with durable plywood cabinet boxes. We do not use particleboard or compressed wood in the construction of our cabinets.

Most orders are delivered within approximately 5 to 15 business days, depending on your location, product availability, and shipping conditions.

A 10×10 Basic Kitchen is the industry standard used to compare cabinet pricing across different cabinet styles and finishes. It represents a simple L-shaped kitchen with approximately 20 linear feet of cabinetry.

The 10×10 price is intended as a pricing benchmark only and may not reflect the exact layout or quantity of cabinets needed for your kitchen.

Our 10×10 Basic Kitchen pricing:

• Includes Ready-to-Assemble (RTA) cabinets.
• Does not include shipping, countertops, appliances, installation, or accessories.
• Helps you compare the cost of different cabinet collections and finishes.

A typical 10×10 Basic Kitchen includes:

• 15" Base Cabinet
• 21" Base Cabinet
• 36" Lazy Susan Corner Base Cabinet
• 36" Sink Base Cabinet
• 12" W × 30" H Wall Cabinets
• 15" W × 30" H Wall Cabinets
• 36" W × 30" H Wall Cabinet
• 24" Diagonal Corner Wall Cabinet
• 30" W × 15" H Wall Bridge Cabinet
• 36" W × 15" H Wall Bridge Cabinet
• 96" Toe Kick

Due to the size, weight, and fragile nature of certain cabinets, we do not recommend shipping larger cabinet items through UPS or FedEx. Some cabinet components are more susceptible to damage during standard parcel shipping. We have identified these items and avoid shipping them via UPS or FedEx unless they are properly secured on a pallet.

Larger cabinet orders and complete kitchen orders will be shipped via a common freight carrier. The carrier will be selected when your order is ready for shipment, and the shipping details will be provided in your shipment confirmation email. Smaller cabinet items and accessories may be shipped via FedEx or UPS Ground.

Many cabinets are large and heavy (some weighing over 100 lbs.), so we strongly recommend having one or two additional people available to help with unloading. The delivery driver works for the freight carrier, not Kitchen Cabinet HQ, and due to insurance restrictions, the driver is unable to assist with unloading cabinets or other items from the truck.

When your freight delivery arrives, please follow these steps:

1. Take photos of the pallet(s) as they are removed from the truck.

Please do this even if the shipment appears to be in good condition. Photos can be very helpful if any issues are discovered later.

2. Verify the number of pieces received.

Carefully count all boxes and items to make sure your order is complete (unless you have been notified of any out-of-stock items). Some smaller items may be packaged together, such as crown molding, fillers, and other accessories. If possible, open accessory boxes while the driver is present to confirm all pieces are included.

3. Document any missing items or packaging issues.

If you cannot locate an item, note it on the proof of delivery (POD) before signing. Also document any issues such as broken or damaged shrink wrap.

4. Inspect all boxes for visible damage.

The freight carrier allows you to inspect the outside of each box before accepting the delivery. You do not need to open every box, but please check for visible damage such as cracks, dents, holes, or crushed packaging. Any visible damage must be noted on the proof of delivery before signing.

If the driver does not allow you enough time to inspect the shipment (although this is uncommon), please sign for the delivery and contact us immediately with details of any shortages or damage so we can assist with filing a claim.

If you have any questions about the delivery inspection process, please do not hesitate to contact us.

Yes, you may still place an order for out-of-stock cabinets. However, estimated restock dates are subject to change and may be delayed due to manufacturing schedules or shipping delays from our distribution partners.

If your order is being shipped via a freight carrier, someone must be present to accept the delivery. If no one is available, the freight carrier will be unable to complete the delivery and may charge a redelivery fee.

Once your order ships, our customer service team will send you a shipment confirmation email with your shipping details. When your order arrives at the local freight terminal, the freight company will contact you directly to schedule a delivery appointment. This ensures you will know exactly when to expect your delivery.

If your order is shipped via standard ground service (FedEx or UPS), you do not need to be home. The package(s) will be delivered and may be left at the delivery location if no one is available to receive them.

Don’t worry—there is no need to return damaged items. We will work with you to provide the necessary replacement parts or cabinets. Please refer to “What if something on my order is damaged?” for more information.

If you choose to return your entire order instead, it will be treated as a standard return. You will be responsible for return shipping costs and a 15% restocking fee. The original shipping charge is non-refundable.

Please keep the delivery paperwork that documents the damage (the paperwork provided by the delivery driver), as it may be required to process your claim.

If you need to return an item, please contact our customer service team within 30 days of delivery. To be eligible for a return, the item must meet all of the following requirements:

• The product must have been purchased within the last 30 days and must be shipped back or postmarked before the 30-day return period expires.
• The product must be in its original, unopened packaging and in new, unassembled, and resalable condition.
• The product must not have been used, installed, or damaged.
• You must provide proof of purchase along with the completed Merchandise Return Form.

Please note:

• Shipping charges can only be refunded if the return is due to an error on our part.
• All approved returns are subject to a 15% restocking fee.
• The customer is responsible for all return shipping costs.

The following items cannot be returned:

• Products made to your specifications, customized, personalized, altered, assembled, or modified items.
• Sale, discounted, or promotional items.
• Special-order products.
• Products that are not suitable for return due to their nature, including items that deteriorate quickly or have an expiration date.
• Products that cannot be returned for health protection or hygiene reasons after being unsealed.
• Products that, after delivery, become inseparably mixed with other items.

We reserve the right to refuse any return that does not meet the above conditions.

Freight Returns:

If your return requires shipment by a freight carrier, we can help obtain a shipping quote using our preferred carriers. We are often able to secure lower freight rates than customers can obtain independently. If you choose to use our carrier, the return shipping cost will be deducted from your refund amount.

For freight returns, the item(s) must be properly prepared for shipment. This includes securing the products on a pallet (free pallets are often available from local hardware stores or retailers) and wrapping the shipment securely with plastic wrap.

Once the returned item(s) arrive, they will be inspected. If any damage occurred during return transit, your refund may be delayed while the freight carrier completes an inspection. If you arrange your own return shipping, you may be responsible for filing a freight claim for any transit-related damage.

The return shipping method depends on the size and weight of the item being returned.

Smaller items, such as accessories or small cabinet components, may be returned using standard ground shipping services (FedEx, UPS, or USPS). Larger or heavier items must be returned using a common freight carrier.

For freight returns, we recommend securing the items on a pallet (free pallets are often available from local hardware stores or retailers) and wrapping the shipment securely with plastic wrap to prevent movement and damage during transit.

Please note:

• All returned items are subject to a 15% restocking fee.
• The customer is responsible for return shipping costs.
• If you need assistance arranging return shipping, please contact our customer service team. In some cases, we may be able to arrange a return shipment using our preferred carriers. If you choose this option, the return shipping cost will be deducted from your total refund amount.

Once the returned item(s) arrive at our warehouse, they will be inspected. If damage is found that occurred during return transit, your refund may be delayed while the freight carrier completes an inspection. If you arranged your own return shipping, you may be responsible for filing a freight claim for any damage that occurred during transportation.

We highly recommend ordering door samples before purchasing cabinets to ensure that the finish, color, and style meet your expectations.

However, if you receive your cabinets and are not satisfied with the finish or style, you may return your order as long as the items meet our return requirements. The items must be in their original, unopened packaging, in new and resalable condition.

Please note:

• All approved returns are subject to a 15% restocking fee.
• You are responsible for all return shipping costs.
• The original shipping charge paid at the time of purchase is non-refundable.

For cabinet returns, the order must be properly prepared for freight shipment. Items must be secured on a pallet (free pallets are often available from local hardware stores or retailers) and wrapped securely with plastic wrap to prevent damage during transit.

If you need assistance arranging return shipping, we would be happy to provide a freight quote using our preferred carriers. We are often able to obtain better freight rates than customers can receive independently. If you choose to use our carrier, the return shipping cost will be deducted from your refund amount.

Once the returned items arrive, they will be inspected. If any damage occurred during return transit, your refund may be delayed while the freight carrier completes an inspection. If you arrange your own return shipping, you may be responsible for filing a freight claim for any damage that occurs during transportation.

If you need to cancel an order that is already in transit, we will need to contact the freight carrier and request that the shipment be returned to our warehouse.

You will be responsible for any return shipping charges from the freight carrier, as well as the original shipping charge paid when the order was placed and a 15% restocking fee.

Once the order has been returned to our warehouse and inspected, your refund will be processed, minus the applicable shipping and restocking fees.

You may cancel products or orders that have not yet entered the picking process at our warehouse. To request a cancellation, you must notify us with a clear statement of your decision.

There are no cancellation fees for orders canceled within 24 hours of placement. If you request a cancellation after 24 hours and your order has already entered the packing or shipping process, we may not be able to cancel the order without additional fees.

If the manufacturer charges any fees to unpack, process, or restock the order, those charges will be the customer’s responsibility.

It is very important to inspect your shipment carefully when it arrives. Check the outside of all boxes for any visible damage before signing the delivery paperwork.

If you notice any damage, please:

• Note the damage clearly on the delivery paperwork provided by the driver.
• Have the driver sign the paperwork acknowledging the damage.
• Keep a copy of the signed paperwork for your records.
• Take photos showing the condition of the shipment as it was received.

Please do not refuse any damaged items. In many cases, the contents inside a damaged box may still be in good condition.

If you discover any damaged cabinet parts after opening the boxes, please report the issue to Kitchen Cabinet HQ within 48 hours of delivery and before assembly. If any items are missing or the shrink wrap is broken or not intact, be sure to document this on the driver’s delivery paperwork.

For freight-related damage claims, please keep all damaged items until the claim process has been completed. Keeping damaged items will not delay the processing or shipment of your replacement parts. However, the freight carrier may require an inspection of the damaged items before completing the claim.

Please do not dispose of any damaged items until you receive approval from us. Some freight carriers may require damaged items to be available for inspection for up to 120 days after a claim is filed. If the carrier requests to inspect the damage and the items are no longer available, it may affect the outcome of the claim.

It depends on the type and extent of the damage. In most cases, a replacement part will be provided rather than an entirely new cabinet.

The manufacturer reserves the right to determine the most cost-effective and efficient solution for correcting damaged or defective cabinets and accessories.

For example, if a cabinet door arrives cracked or damaged, a replacement door will typically be provided instead of replacing the entire cabinet.

If you purchased ready-to-assemble (RTA), there may be cases where a cabinet or a portion of the cabinet needs to be disassembled in order to install a replacement part properly.

You have 48 hours after delivery to open all cabinet and accessory boxes and inspect your order for any concealed damage, defects, or missing items.

Please report any issues to Kitchen Cabinet HQ within this 48-hour timeframe and before assembly or installation begins.

No. If any cabinet is damaged, please do not assemble the cabinet until you have received approval from our customer service team.

Any photos required by our claims department must show the cabinet in its unassembled condition. According to manufacturer guidelines, replacement parts may not be approved for cabinets that have already been assembled, as the manufacturer cannot verify whether the damage occurred before or during assembly.

Please keep all damaged cabinets unassembled until customer service confirms that you may proceed with assembly.

If glass door inserts or glass shelves are damaged during shipment, the manufacturer typically will not reship replacement glass, as shipping glass separately through standard ground services creates a high risk of additional damage.

If you receive damaged glass, please contact us immediately and provide photos showing the damage. Once the damage is verified, a credit will be issued so you can have the glass replaced or cut locally.

We offer a variety of replacement parts and touch-up products to help maintain and repair your cabinets, including fill sticks, touch-up markers, aerosol touch-up sprays, and stain quarts.

We also offer cabinet care and cleaning products designed to help protect your cabinets and keep them looking their best for years to come.

General Information

• Keep cabinet surfaces dry.
• Quick temperature changes and excessive moisture can be harmful to the cabinet finish and overall cabinet stability.

Initial Cleaning After Installation

• To remove dust, use a soft, lint-free cotton cloth to wipe down all exterior and interior surfaces.

Basic Cleaning

• Use a soft, lint-free cotton cloth dampened with a mild detergent or soap, and warm water.
• For best results, use a “blotting” action rather than a wiping motion when cleaning.
• Dry surfaces immediately with a soft, lint-free cotton cloth.
• Avoid using a dish cloth or sponge – Harsh detergent residues may harm finishes.
• Avoid ammonia-based cleaners and soaps with dye.

Wipe Spills Promptly

• Food spills and grease will come off more easily if they are removed promptly.
• Wipe up spills and water spots immediately with a lint-free cotton cloth so moisture is not absorbed into the cabinetry.
• Check the areas around the sink and dishwasher to make sure that water and detergents do not dry on the cabinet surface.
• Do not leave printed materials (newspapers, magazines, etc.) on the cabinet surface. The printing ink can bleed into the cabinet finish.

Avoid Excessive Moisture & Heat

• Avoid draping wet or damp dish towels over doors of the base cabinets.
• Do not attach towel racks to the interior of cabinet doors.
• Use trays under potted plants to catch excess water.
• Avoid placing small kitchen appliances where the heat or steam is directed onto cabinet surfaces.
• Always protect wood surfaces by using hot pads under hot items.

Avoid Abrasives

• Never use scouring pads, steel wool, wire brushes or powdered cleaners.
• Do not allow oven cleaner to touch any part of the cabinet.
• Avoid sliding objects across the cabinet surface.
• Be careful with knives and other sharp objects that can damage the cabinet surface.
• When in doubt of a cleaner’s suitability, don’t use it. Harsh cleaners and detergents may scratch and penetrate the surface, allowing food or moisture to enter and cause deterioration of the finish. Never leave a cloth moistened with cleaners on a cabinet surface for any length of time.

Care and Cleaning of Glass Door Inserts

1. Use a household glass cleaner with a soft, clean cloth.

2. Apply the glass cleaner directly to a cloth rather than the glass or mirror.

3. Avoid excess glass cleaner running into cabinet joints.

4. Ammonia should never be used full strength.

Premium finishes from AkzoNobel and Sherwin-Williams, two of the world’s leading paint and coatings companies. Both are renowned for their durable, high-quality, and low-VOC formulations that deliver lasting beauty and environmentally responsible performance.

Cabinets feature a premium PU (Polyurethane) top coat, providing a smooth, durable, and moisture-resistant finish. This high-performance coating offers excellent protection against scratches, stains, and heat while maintaining a beautiful appearance and easy-to-clean surface.

CARB 2 compliant means the wood products meet the California Air Resources Board (CARB) Phase 2 standards for formaldehyde emissions, ensuring they release minimal harmful gases and are safe for indoor use. Low-VOC refers to materials that contain low levels of volatile organic compounds, reducing odors and improving indoor air quality while being safer for people and the environment. Kitchen Cabinet HQ’s cabinets are proud to use materials that are CARB 2 compliant and low-VOC, ensuring our products are eco-friendly, safe, and healthy for homes and workplaces.

• Up to $99 | $20
• $100–$199 | $40
• $200–$699 | $60
• $700–$999 | $170
• $1,000–$1,599 | $250
• $1,600–$1,999 | $300
• $2,000–$2,999 | $400
• $3,000 or more | FREE