Order Cancellation
Contact Customer Service within 24 hours of placing your order if you need to make changes or cancel. After 24 hours, your order may already be in processing, and changes or cancellations may not be possible. Door sample orders are often shipped the same day and typically cannot be modified or canceled. You can inform Us of your decision by:
- By email: sales@KitchenCabinetHQ.com
Conditions for Returns
Assembled cabinets are not eligible for return. All eligible returned products are subject to a 15% restocking fee.
In order for the products to be eligible for a return, please make sure that:
- The products were released in the last 30 days, and must be shipped back or postmarked prior to the expiration of the 30-day window.
- The products are in the original packaging (Un-assembled) in resellable condition.
- The products were not used or damaged.
- You have the receipt or proof of purchase along with the Merchandise Return Form.
- We can only refund shipping costs if the return is a result of our error.
The following products cannot be returned:
- The supply of products made to Your specifications and/or clearly personalized, altered, assembled, modified.
- Products on sale, discount or promotion.
- Special ordered products.
- The supply of products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of products which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Products
You are responsible for all costs and risks associated with returning products to us.
Once your return request has been reviewed and approved, we will provide you with the nearest authorized return location or distribution center to help minimize your return shipping costs.
Please do not return any products without prior authorization from our Customer Service team.
We cannot be held responsible for products damaged or lost in return shipment. Therefore, We recommend an insured and trackable shipping process. We do not accept a return without actual receipt of the products or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only exchange products you received defective or damaged.
Contact us
If you have any questions about our Return Policy, please contact us:
By email: sales@KitchenCabinetHQ.com
